08:30
Registration and welcome coffee
08:50
Opening remarks
IMPROVING INTERNAL COUNCIL DIGITALISATION TO IMPROVE WORKFLOW & TIME EFFICIENCY
09:00
Learning from the innovative digitalisation at Service NSW
- Gaining firsthand knowledge of how to digitalise government resources effectively
- Prioritising a customer-centric digital platform
- Combining leadership, business and IT skills to transform government services
- Learning from digitalisation that has gained global appreciation
Katie McDermott
Executive Director, Digital Services
Service NSW
09:30
Piloting digital transformation rollouts successfully
- Planning the introduction and modernisation of technologies to the scope and scale of projects
- Analysing the quality of information needed to make an informed decision
- Tracking and reporting to improve
- Matching resourcing to effort
Shawn Raines (Invited)
Digital Strategy Specialist
Queanbeyan-Palerang Regional Council
10:40
PANEL DISCUSSION: Improving council services through technology - lessons from the coalface
- What are the most effective technologies to improve council efficiency?
- What is the best way to ensure a council’s strategy is aligned with its digital technology?
- Overcoming potential challenges involving the expense and temporary disruption from technology system updates
Panellist:
David Farmer
Chief Executive Officer
Central Coast Council
Naren Gangavarapu
Chief Information Officer
Northern Beaches Council
Amit Srivastava
Former Local Government Chief Technology Officer
City of Ryde
OPTIMISING DIGITAL INFRASTRUCTURES TO IMPROVE SERVICES
11:20
Completing cloud migration on time and on budget
- Delivering immediate efficiencies and benefits while also accelerating innovation in the future
- Mapping out a long-term vision and strategy centred on the key themes of ensuring the area remains liveable, sustainable, productive and collaborative
- Case study: transitioning from 92 virtual machines to a rationalised set of servers in the Azure cloud infrastructure
Sharon Bowman
Manager, Technology and Transformation
Hornsby Shire Council
12:10
Creating effective change through shared services and collaboration
- Understanding how, when, and when not to collaborate with other regions
- Developing strategies for collaborating and negotiating with other councils to reach an agreement
- Learning from council and regional alliances to establish clear intentions and shared services
Mathew Dickerson
Mayor
Dubbo Regional Council
14:00
Working collaboratively to develop integrated digital infrastructure and data
- Collaborating on a Digital Action Plan to develop success and digital fitness
- Examining digital inclusion and the effects of data to improve citizen representation
- Exploring data responsibility and effectiveness within councils
Joanna Kubota
Executive Director
Western Parkland Councils
EFFECTIVELY USING TECHNOLOGY TO RECRUIT, RETAIN, AND UPSKILL STAFF
15:00
Elevating digital capabilities in local councils through recruitment or upskilling
- Utilising the right people for the right role
- How to identify, attract & retain skilled technology staff
- Improving digital literacy and upskilling staff to take on new roles & projects
Karen Twitchett
Director, Workforce and Technology
Northern Beaches Council
15:30
Afternoon tea
MINIMISING CYBER SECURITY RISKS
16:10
Analysing ACSC’s cyber maturity measurement program and its government uplift
16:40
Cultivating a council-wide cyber security culture with associated policies, frameworks and training
- Implementing effective information controls and cyber training for staff
- Establishing systems to process, identify, analyse and treat cyber risks to make better and more informed decisions
- Creating knowledge, awareness and urgency to address risk across the organisation
Jacqueline Hiddlestone
IT Innovation Program Manager
Canterbury-Bankstown City Council
17:10
Closing remarks from the Chair
17:15
End of DigiTech.Local.Gov Summit Day 1
17:20
Networking Drinks
18:30
Official Dinner