Thursday 10 November: DigiTech.Local.Gov Summit

07:00
Local Government Breakfast
08:30
Welcome Coffee
08:50
Opening remarks from the Chair

Greg Curcio
Chief Customer and Transformation Officer
City of Stonnington

DEVELOPING AND UTILISING DATA TO ITS MAXIMUM POTENTIAL
09:00
Exploring data trends and the potential for local government
  • Implementation of data for local government
  • Advantages and disadvantages of using open and big data
  • Predicting the future of data for the public sector

Ian Oppermann
Chief Data Scientist
NSW Department of Customer Service

09:30
Partner presentation

09:50
Developing an open and centralised data exchange
  • Identifying and assessing what data should be open
  • How to centralise data so that it can be interpreted and accessed
  • Making the data exchange process accessible and efficient for the community
  • Examining the future of open data

Adam Worthington
Data and Visualisation Manager
Penrith City Council

10:20
Morning tea
11:00
Building open data as a source of social innovation and economic growth for the community
  • Understanding how to use open data to benefit your community
  • Using open data as a collaborative tool that also provides transparency and trust for stakeholders
  • Empowering the community with data capture and analysis skills
  • Allowing the community to create datasets and be proactive in a council’s data collection, management and analysis

11:30
PANEL DISCUSSION: How local government can maximise the value and potential of open data
  • What goals should be considered and prioritised in the use of open data?
  • How do we build confidence in the privacy of individual consumers’ data?
  • Examples from the frontlines: avoiding potential open data pitfalls and learning from open data success stories

John Crawford
Chief Information Officer
Wingecarribee Shire Council

12:20
Lunch in the exhibition hall

IMPROVING CUSTOMER EXPERIENCES THROUGH DIGITAL INNOVATION
13:40
Deploying the ‘Voice of the Customer’ (VOC) effectively within a council
  • Implementation of a VOC Program to improve customer satisfaction
  • Making the customer-centric approach low-cost and practical
  • Listening, designing, collaborating and measuring to give residents a voice within their council

Greg Curcio
Chief Customer and Transformation Officer
City of Stonnington

14:10
Partner presentation
14:40
Afternoon Tea

15:20
Delivering positive customer experiences through digital innovation
  • Streamlining processes and personalised services for the community
  • Removing the roadblocks to customer centricity
  • Measuring and responding to customer experiences effectively

Elspeth Cronin
Executive Manager, Customer Service
Northern Beaches Council

15:50
PANEL DISCUSSION: Building a stronger customer-centric council through innovation
  • What makes a council effective with stakeholders and residents?
  • How can councils identify the most effective solutions to address community-specific needs?
  • How best to implement customer-facing technology?

Moderator:

Greg Curcio
Chief Customer and Transformation Officer
City of Stonnington

Panellists:

Simon Adcock
Manager, Customer, Information and Technology (CIO)
Wollondilly Shire Council

Carmel Foster
Director, Corporate Strategy and Resources
Wingecarribee Shire Council

Mark Higgs
Executive Director, Digital Channels
Department of Customer Service NSW

16:40
Closing remarks from the Chair
16:45
End of DigiTech.Local.Gov Summit